The operating context
A public service is rarely one form and one database. It joins eligibility rules, supporting evidence, payments, approvals, records, notifications and appeals across institutions with distinct mandates. Engineering begins by defining the authoritative record and the legal or policy basis for each exchange. The service must explain its status to a citizen and expose the same truth to an authorised operator.
Wavelink favours incremental service slices around real public journeys. Each slice includes assisted and low-bandwidth paths, operator tooling, audit evidence and handover material. Open standards and exportable records reduce dependence on one implementation. Reconciliation and exception handling are treated as primary capabilities because institutional boundaries and legacy systems will not always respond synchronously.